FRS Tech Expert allows your school staff to submit computer trouble and general help requests to IT Staff electronically. FRS Tech Expert is the best, easiest, and fastest way to get your IT job request system online.
With FRS Tech Expert your school staff won't be tracking down printed copies of paper IT request forms or printing off .pdf forms from a web site. There won't be any more jobs submitted on papers that get lost or are unreadable.
FRS Tech Expert takes the burden off your tech support staff trying remember what needs done, where, and when (too often the "old" system is a verbal one) and puts their to-do list where they are whether it be a computer, laptop, netbook, or smartphone.
IT staff can track time and expenses as well as other details for problem reports and help requests.
FRS Tech Expert improves staff satisfaction with their IT department and makes the IT department's life easier.
See FRS Tech Expert screen shots here.
More FRS Tech Expert Product Info
How do I download and install FRS Tech Expert?
FRS Tech Expert is a hosted web based application designed for maximum compatibility with all modern web browsers. That means that you aren't required to install anything at your site, on your computers, or on your servers.
The program runs directly from our servers and can be accessed by any computer, laptop, netbook, or smartphone with a standard web browser and active Internet connection.
There is no requirement for any plugins or other technologies that limit platform like Active-X, client side Java, or Flash.
What about the physical security of the service?
FRS web based apps run on servers located in a secure datacenter with 24x7 live closed circuit TV. No outsider is allowed.
Only systems and network administration staff have access. Entry to the datacenter is through triple check points and by keycard only.
How reliable is the service?
High speed Internet connections from three providers and redundancy including multiple HVAC systems,
redundant power (including UPS units and a diesel generator with 5000 gallon reservoir), as well as 24/7 x365 on site
availability of system technicians allow for nearly 100% uptime.
How hard is setup? How long does initial setup take?
Once your order is processed you will receive a master username/password and customer specific web address that you will use to login and enter your specific sites (site names, addresses, phone number, etc.), IT Staff account specifics (usernames and passwords), and a general requests
password. At that time your setup is ready for use. Initial setup time for a smaller district (1-3 sites with 1-5 IT Staff) is estimated to take about 20 minutes.
How hard is it to use?
FRS Tech Expert is the easiest IT job tracking system. Your staff and IT staff will almost certainly understand how to use the system almost instantly. Staff will input job requests through a
simple web based job request panel and IT staff manage their to-do lists through a special portal. Still, it is recommended that local IT Staff in your schools provide a brief training session for staff by showing them how to
get to the job request screen and how to enter a job request. (If you are already using FRS Building and Grounds, info here, you already know how to use FRS Tech Expert because they are based off the same source code.)
Are we required to buy training for our IT Staff?
We do not require you to buy training for your IT Staff or account administrator. Some simple instructions for setting up sites and IT accounts will be sent when your order is processed. If help is needed the account manager for your schools can contact us
via email at support@fastrabbitsoftware.com, but FRS Tech Expert truly is so easy to use that in most cases IT Staff will just "get it". A prime goal in the creation of FRS Tech Expert was to keep it simple, because a
simple tool can make life easier... something that is so complex that it is something that requires a new skill set be learned or becomes another job isn't what your teaching staff or IT staff needs.
How are usage fees structured?
FRS Tech Expert is a subscription based service. Fees are based on an annual (12 month) cycle. Since it will be general staff that makes most requests into the system we do not charge based upon number of computers, students, sites, or IT Staff.
Subscription fees are based upon total number of general staff (all employees minus dedicated IT Staff). Payment is accepted via credit card (through PayPal or Kagi) or by check. We do accept purchase orders from schools. More information about pricing and payment options is available on the bottom portion of this page.
Other FAQ
Does FRS Tech Expert provide email notifications and updates regarding jobs submitted by staff? A: Yes. Emails are sent when new jobs come into the system, when job requests are assigned to staff, and when jobs are marked as complete.
Does FRS Tech Expert allow for "chain of command" job request approval? For example, we would like the principal at each school to review and approve or deny requests and then have approved requests sent to the IT department. A: Yes. FRS Tech Expert allows for chain of
command approval. If a person is in a role where they will review, and approve or deny requests, but not actually complete requests just set their user role to "Superviser".
Does FRS Tech Expert allow monitoring by school administration or school board. A: Yes. If you would like a person to be able to run reports and check statistics, but not actually participate in approving/denying jobs or completing job requests just create an account for them and set their
user role as "Administrator".
We only have one tech person and we want all the jobs to just go to him. Will FRS Tech Expert work well with an installation as small as ours? A: Yes. Just set your one tech person's role to "IT Director" and don't setup a Superviser for your site. When a Superviser is setup for a site all job
requests are sent to that account for approval first. If a Superviser is not setup all jobs go directly to the person(s) that have role set as "IT Director".
Each of our sites has a primary tech person and a couple of aides. How will FRS Tech Expert know who gets what job? A: You will assign your main tech person at each site to the "IT Director" role and the aides to the "IT Staff" role. The IT Director can complete jobs that come in (either
directly from teaching staff or from approval by a Superviser) or assign jobs to those accounts set to the "IT Staff" role.
I see that there are a number of roles. Do we need to have people assigned to each role? A: No. The only requirement is that you have one "IT Director" for each site.
Will we need to load accounts for all staff members? A: No. You only need to setup accounts for those in the roles of Administrator, Superviser, IT Director, and IT Staff. General staff, those entering requests into the system, will share a general request password that you make up for entering new requests. They will
be able to make their own personal pin for checking back on jobs.
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